5 Popular Customer Service Words You Need To Stop Saying

October 5, 2015

View Full Article: http://www.fridgemagazine.com/marketing/customer-service-words-you-need-to-stop-saying/

There is an inverse relationship between technological advancement and customer service. It seems that the better the tech, the lower the quality of person to person interaction. Perhaps this is because the number of queries per million transactions can be quite small. If we don’t practice something, we don’t get better at it.

Regardless of the size or nature of your business, if you are talking to a customer who has a problem, then this is a discussion that needs to be carefully and sensitively handled. The circumstances aren’t necessary and are not something you, as the provider, can judge the sensitivity of. Whether your customer is right or wrong is immaterial.

As a quick primer, here are five things you need to stop saying in customer service, right now....

View Full Article: http://www.fridgemagazine.com/marketing/customer-service-words-you-need-to-stop-saying/

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